Frequently Asked Questions (FAQs)

1. When will my order ship?
Orders are processed within 1–2 business days after payment confirmation. You will receive an email notification with tracking details once your order has shipped.

2. How long does delivery take?
We offer free standard shipping, which typically takes 5–8 business days after dispatch.

3. How can I track my order?
You will receive a shipping confirmation email with your tracking number. If you need assistance tracking your order, please contact us with your order number and email address.

4. What is your return policy?
We accept returns within 30 days of delivery. Return shipping is free, and no restocking fee applies. Items must be unused and in their original packaging. Please contact us to start a return.

5. Do you charge restocking fees?
No, we do not charge restocking fees on returned items.

6. Are any items final sale?
No, all our products are eligible for return.

7. Can I change or cancel my order?
We strive to process orders quickly. If you need to make changes or cancel, please contact us immediately. Once your order has been processed, we may not be able to modify it.

8. What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us right away with photos. We will arrange a replacement or refund at no extra cost.

9. Do you ship internationally?
Currently, we ship within Australia. If you would like to inquire about international shipping, please contact us.

10. How can I contact you?
We’re here to help!
📧 Email: shoptwilla@gmail.com
📞 Phone: +1 988 266 1477